Description
What you will Learn ?
By the end of this course, learners will be able to:
1. Understand the Yango Platform
- Explain how Yango works in Zambia
- Identify opportunities available for drivers, vehicle owners, and fleet managers
- Understand the requirements for joining Yango
2. Set Up and Start Earning Professionally
- Register and verify a Yango driver account
- Prepare a vehicle to meet Yango standards
- Navigate the Yango driver app confidently
3. Calculate and Maximise Earnings
- Understand how Yango calculates fares
- Estimate daily, weekly, and monthly income
- Manage fuel consumption, commissions, and maintenance costs
- Avoid common financial losses
4. Deliver Excellent Customer Service
- Apply customer service techniques that improve ratings
- Communicate professionally with passengers
- Handle complaints, conflicts, and difficult customers
- Use behaviour psychology to maintain calm, loyal passengers
5. Manage Driver–Owner Relationships
- Create fair owner–driver contracts
- Track daily performance and revenue
- Detect and prevent vehicle misuse, fuel theft, and trip skipping
6. Operate Safely & Legally
- Follow Zambian transport laws and safety guidelines
- Handle emergencies and night-time safety risks
- Maintain proper documentation and compliance
7. Scale the Business
- Grow from 1 vehicle to a multi-car fleet
- Use monitoring tools to supervise drivers
- Build passive income through fleet management
- Expand into related businesses like shuttles and deliveries
8. Market and Build a Transport Brand
- Attract more customers with smarter driving strategies
- Use digital tools like WhatsApp Business for repeat clients
- Build a recognizable and trustworthy transport service
9. Solve Real Zambian Yango Challenges
- Overcome low ratings, cancellations, and low-trip days
- Handle disputes with drivers
- Manage account suspensions and appeal processes
10. Build a Sustainable 30-Day & 12-Month Income Plan
- Create financial projections
- Plan vehicle servicing cycles
- Set targets for income growth and business expansion
Course Requirements
To get value from this course, learners should have:
- A smartphone with internet
- Basic understanding of using apps
- A National ID (NRC)
- Willingness to learn customer service skills
- Interest in earning through transport/digital platforms
- (For vehicle owners) Access to a vehicle or capital
Course Description
This course teaches Zambians how to earn money through the Yango ecosystem—whether as a driver, vehicle owner, fleet manager, or entrepreneur building services around the Yango platform. Learners will understand how Yango works, earning models, driver operations, compliance, vehicle setup, customer care, safety, digital skills, and how to scale into a profitable transport business.
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